12 Jan Looking Ahead to 2026: What the Past Year Taught Us About the Future of Care
As we step into a new year, this is a moment to reflect on what the past year revealed and how it continues to shape a more organic, authentic, and personal approach to care. For Muse Health and the Oasis Care Navigation Platform, 2025 served as a foundation. It clarified what support should look like when care is centered on people, communities, and connection. The insights gained over the past year are shaping how we approach access, innovation, and partnership as we look ahead to 2026.
Here are three ways we feel we made an impact in 2025.
1. Expanding Access Through Integrated Care
One of the clearest priorities to emerge was the need for more connected, integrated care experiences. Throughout the year, our focus remained on advancing the Oasis Care Navigation Platform in ways that supported coordination across behavioral health, physical care, chronic disease management, diagnostics, pharmacy, nutrition, and wellness services.
By bringing services together within a single experience, the goal remains to reduce the time members spend navigating systems and increase the time they can spend focusing on their health. This direction continues to guide how we think about care delivery, especially for families, children, and individuals managing complex needs.
2. Removing Barriers with Transportation
Access to care is not only about services. It is also about whether people can physically reach them. Transportation consistently surfaced as a critical factor influencing continuity of care, particularly for individuals managing chronic conditions or navigating multiple appointments.
Partnerships like MediDrive (on-demand transportation) through the Oasis platform reflect a broader understanding of access. When logistical barriers are addressed, opportunities open for more consistent care engagement and better long-term outcomes. These insights continue to shape how we think about supporting underserved and geographically dispersed communities moving forward.
3. Using Data and AI to Make Care Personal
Behind the human-centered approach to care is an increasing understanding on how data and technology remain a tool allowing human support to feel more proactive and personal. Over the past year, continued exploration of how AI, predictive analytics, and real-time data reinforced a broader industry shift toward preventive and anticipatory care increasing the response time and quality of human first and human last care navigation.
Across healthcare, AI is increasingly being used to identify risk earlier, flag changes in health patterns, and support ongoing wellness rather than reactive treatment. Wearable data and real-time monitoring, paired with predictive tools, are accelerating this shift and creating opportunities for more responsive care experiences.
For Muse Health and Oasis, these trends are informing how we think about tools like risk indexing, personalized recommendations, and early intervention strategies. The focus is not automation for its own sake, but using technology to support clarity, confidence, and more informed decision-making for members and care teams alike.
2026 Trends We’re Watching
As we look ahead to 2026, several emerging trends are shaping how we think about the future of care and the role technology will play in supporting people more proactively.
These trends reflect broader shifts across healthcare, informed by recent industry analysis on AI-driven predictive and preventive care, including reporting from BW Healthcare World.
- Predictive and preventive care models powered by AI and real-time data
- Increased use of wearables and continuous monitoring to support early detection
- Technology that reduces administrative burden and supports care team focus
- Greater emphasis on personalized, human-centered care experiences
For Muse Health, and through the Oasis Care Navigation Platform, these trends reinforce the importance of pairing intelligent technology with human guidance to support proactive care, clearer decision-making, and more coordinated experiences across the care journey.
Looking Ahead
“At Muse Health, through the Oasis Care Navigation Platform, our focus as we move into 2026 is on expanding how we partner to deliver care that is human-first, technology-supported, and human-last. We continue to work closely with large provider systems bridging the gap between the discharge of patients and a return to their optimal health condition. Our regionally deployed 18,500 peer-to-peer care navigators are supported by AI to strengthen connection, guide smarter decisions, and reduce friction across the care journey. Through new and evolving partnerships, we are continuing to build care experiences that support provider and payer goals for their patients and members offering a more accessible, coordinated, and responsivesystem of care to the communities we serve.”
— Ricardo Johnson II, CEO, Muse Health
As we look toward 2026, these insights are shaping how Muse Health continues to evolve.
The lessons of the past year continue to inform what comes next. Every connection facilitated, every barrier addressed, and every step toward more thoughtful innovation reinforces our commitment to care that is equitable, connected, and human. We enter 2026 focused on growth, learning, and supporting communities in ways that meet them where they are and anticipate where they’re going.